Privacy Policy

1. Introduction

Welcome to A.computer. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-native Agent OS platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us:

• Account Information: Name, email address, password, and billing information
• Profile Data: Optional profile information such as organization details
• Content: Code, data, files, and configurations you create or upload to your agents
• Communication: Messages you send to our support team

2.2 Automatically Collected Information

When you use A.computer, we automatically collect:

• Usage Data: Agent activity, compute usage, API calls, and feature utilization
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Access times, pages viewed, and system events
• Performance Data: Error reports, response times, and system metrics

2.3 Third-Party Services

We integrate with third-party services that may collect information:

• LLM Providers: OpenAI, Anthropic, Google Gemini (only data you send to agents)
• Payment Processors: Stripe (for billing and payment processing)
• Analytics: Usage analytics to improve our service
• Infrastructure: AWS (for hosting and compute resources)

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Improve and develop new features and functionality
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations and enforce our terms

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Isolation: Each agent runs in an isolated Firecracker microVM with network segmentation
• Access Control: Role-based access control (RBAC) and least-privilege principles
• Authentication: Secure JWT-based authentication with refresh tokens
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC2 Type II certified
• Audits: Regular security audits and penetration testing

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: With vendors who perform services on our behalf (e.g., AWS, Stripe, LLM providers)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, users, or the public from harm
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Retained while your account is active and for 90 days after deletion
• Usage Logs: Retained for 90 days for security and performance analysis
• Billing Records: Retained for 7 years to comply with tax regulations
• Backup Data: Deleted from backups within 30 days of account deletion

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at ai@a.computer.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by regulatory authorities
• Data Processing Agreements with all service providers
• Compliance with applicable data protection laws (GDPR, CCPA, etc.)

10. Children's Privacy

A.computer is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. AI and Agent Data Processing

Special considerations for AI agent operations:

• Your agent prompts and outputs are your data and remain your property
• We do not use your agent data to train our models or third-party models
• Agent workspace data is isolated and encrypted
• LLM providers process your prompts according to their own privacy policies
• You control what data your agents can access and modify

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our service. Your continued use of A.computer after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: